Find answers fast, or reach out to a real human. See our response targets and support hours.
Create your account with your US mobile number, then choose Personal or Pro — in the iPhone app through the App Store, or on the web and Android through Stripe. Download the iPhone or Android app and sign in.
Tap Personas → "+". Choose a template or start blank, then pick an available US area code and follow the provisioning steps.
Open the persona → Protection Rules. Tell CloakID what this persona is for and who you expect to hear from. Screening adapts automatically.
Open the number’s Share screen to show its QR code, copy its number or link, or open your phone’s share menu. Sharing through another app uses that app’s account or sender identity; choosing your personal Messages app may reveal your personal number. To send a message from your CloakID number, compose it inside CloakID using that number.
Yes. We verify your US mobile number for sign-in and abuse prevention. Your account number is stored using encryption and a separate lookup hash. Calls and messages placed through CloakID use your persona’s number.
Subscriptions are billed by Apple (bought in the iPhone app) or Stripe (bought on the web or Android). Cancel future renewals from Profile → Manage subscription in the app. Cancellation does not itself issue a refund. For a Stripe purchase, email billing@cloakid.app with a refund request. For an Apple purchase, request the refund from Apple at reportaproblem.apple.com.
Yes. CloakID numbers are real US internet-based phone numbers provided through Telnyx. They support calls, SMS/MMS, and voicemail, subject to carrier and recipient-service restrictions.
Yes. Choose from available US area codes during setup. Availability changes; you may need to choose another area code.
Temporary numbers are for 7-day use and count toward your plan’s total number allowance. Follow the expiry and upgrade notices in the app. A released number cannot be recovered.
CloakID is available on iPhone (iOS 16 or later) and Android. Service is US-only and requires a US mobile number. Check the store listing for device compatibility. International calling and use abroad are not promised; check with support before relying on them.
CloakID uses SMS/MMS, not iMessage. Banks and other services decide whether to accept internet-based numbers for verification; delivery is not guaranteed. Keep an accepted number or another authentication method for important accounts.
The app provisions new numbers and does not offer a self-serve number-porting flow. Contact support before planning a transfer or canceling an existing phone service.
Use your mobile carrier’s native phone service for 911. Do not rely on CloakID as your emergency calling service or as a replacement for your primary mobile service.
When someone calls your persona number, an assistant answers first and asks who's calling and why. Based on your persona context, it decides to allow the call through, send it to voicemail, or block it.
Yes. Calls placed through CloakID use your persona’s number as caller ID. Calls made separately from your personal phone line use that line’s caller ID.
Call screening applies to voice calls, not SMS. Messages are handled separately and may be affected by carrier filtering, blocked senders, or delivery restrictions.
Open the app’s side menu → Profile → Manage subscription. If you bought on the web or Android, this opens the Stripe billing portal, where you can cancel future renewals, update your payment method, and view invoices. If you bought in the iPhone app, manage the subscription in iPhone Settings → your name → Subscriptions. Access continues through your paid period. Google Play subscriptions are not sold; Android users subscribe through the web checkout. Contact support about any historical Google purchase.
Cancel your subscription first, then open the app → side menu → Profile → Delete Account. Read what is removed and what may remain on the delete account page.
Check your persona's screening rules — it may be sending unknown callers to voicemail. You can also add contacts as Approved Callers to bypass screening.
Go to iOS system settings → CloakID → Notifications and make sure everything is enabled. Then force-close and reopen CloakID.
Check the destination number, your connection, and the app’s delivery status. Carriers may filter messages or reject internet-based numbers. Contact support with the time and error shown if delivery keeps failing; avoid repeatedly resending.
If you were charged unexpectedly, contact support@cloakid.app with your receipt and a description of the issue. Never send card details or sign-in codes.